Refund Policy

Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a refund, (i) the sold service/design is defective; (ii) Error made at our end while processing the client’s order. Several types of services and items are exempt from being returned.  To complete your return, we require a receipt or proof of purchase and send us a mail to gokul@asterace.com specifying the issue with the service.

Refunds (if applicable)

Once your return request is received, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at gokul@asterace.com.